Policies

Orders & Payment

• Submitting a checkout request does not charge you. It sends me your order so I can review it.
• I'll email you within 1–2 business days to confirm the final price, part availability, and timeline.
• Payment is arranged by email after you approve the confirmed quote. Work begins once payment is received.
• Prices on the site can change with part costs. The price in your confirmation email is the one you pay.

Build Time

Custom PCs typically take 1–2 weeks after payment, depending on part availability. Every build is stress-tested before it leaves. I'll keep you updated by email if anything causes a delay.

Shipping & Pickup

• Local pickup is available in the Salida / Modesto area at no charge.
• Shipping is available at cost, fully insured, with tracking sent by email.
• Inspect your order on arrival and report any shipping damage within 48 hours, with photos.

Returns & Cancellations

• Before payment: cancel anytime at no cost.
• Custom PCs: because each system is built to order, change-of-mind returns aren't accepted once parts are ordered. Defects are covered under warranty.
• Monitors and peripherals: returnable within 14 days of delivery if unused and in original packaging. Return shipping is paid by the buyer unless the item arrived defective.
• Services: if I can't fix the issue I quoted for, you don't pay for that service.

Warranty

• Custom PCs: 1 year of labor coverage on my build work, such as assembly, wiring, and setup issues. The Dominion build includes 3 years of labor coverage.
• Parts: covered by each manufacturer's warranty. I'll help you file any claim.
• Not covered: physical damage, liquid damage, or changes and repairs made by someone else.

Overclocking & Tuning

All overclocks are stability-tested before I hand the system back. If you run into instability, I'll adjust the settings or return them to stock at no charge. Some manufacturers may not cover damage caused by overclocking, and results vary by hardware, so FPS gains aren't guaranteed.

Remote Support

Remote sessions only happen with your permission, and you can end them at any time. Please back up important files before any service. I'm not responsible for data loss.

Privacy

The name, email, and details you send are used only to handle your order or request. I never sell or share your information.

Questions

Email me at kassatechnicalsolutions@gmail.com.